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  Public Ticket #2797753
Your support made our ticket private
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  • Dantina Bracken started the conversation

    I created a PUBLIC ticket. I am very appreciative of your assitance. I am surprised that this was not only changed without my OK, but it is something I cannot change myself. 

    I have no idea what your audience is, but I do think your solution could be beneficial to others besides me and I am surprised your team would take this step to conceal your efforts...

  •  1,626
    Andrey replied

    Hello, Dear Dantina Brcaken!

    We have merged the ticket with that one: https://mwtemplates.ticksy.com/ticket/2797385/

    Our team will reply you as soon as possible.

    Best Regards!

  • Dantina Bracken replied

    Still obfuscating, they installed plugins without asking, and have not resolved the issue relating to their template having core compatibility issues both with current WordPress and Woo Commerce. Keeping it updated here since they don't seem to want to share this information.

  •  1,626
    Andrey replied

    Hello, Dear Dantina Bracken!

    We have assigned the "private" status for the ticket https://mwtemplates.ticksy.com/ticket/2797385/ because it contains your confidential data with login/password.

    In any case, we respect your opinion, so lets this ticket be public,

    Best Regards!


  • Dantina Bracken replied

    For whatever arbitrary difference is makes, the solution that I have been provided with after purchasing a product from this company that contains plugins that ARE NOT COMPATBILE WITH CURRENT WORDPRESS, is as such

    "We are not the developers of Unyson and Woo Commerce plugins, so we can't do anything with them."

    They will use them and sell products utilizing them, but have no work around for a broken product they are STILL SELLING.

    My opinion has 0 bearing on how unprofessional this is. 

  •  1,626
    Andrey replied

    Hello, Dear Dantina Bracken!

    These warnings are not connected with our theme. They also appear while running TwentyTwentyOne theme: http://prntscr.com/15d6ao4

    That doesn't mean that the TwentyTwentyOne theme is noncompatible with WordPress.

    If you have any other requests - please ask us.

    Best Regards!

  • Dantina Bracken replied

    They are 100% connected to the Unyson plugin required by your theme. Piss off with your non-answer. Thank you.