Okay
  Public Ticket #2791294
web pages
Closed

Comments

  • RODOLPHEDUPIN started the conversation

    Hello,
    I have copied the home page for the pages of the site.
    and when I navigate the page, ie when I go down to the bottom of the page.
    the page jumps and comes back up.
    could you help me solve this problem?
    thank you
  •  1,693
    Andrey replied

    Hello, Dear Customer!

    In order to check your settings, please send us the following information:

    Link/login/password for your WP Dashboard.

    We need exact information about these both points.

    Best Regards!


  • RODOLPHEDUPIN replied

    Hello,
    for security reasons I cannot give you access to the site's wordpress administration.
    please ask me what you want to check.
  •  1,693
    Andrey replied

    Hello, Dear Customer!

    We need to check your main.js file in theme and the list of your plugin. Possibly the issue occurs because of some of them.

    But/ also/ here is the alternative solution. Please install this plugin: https://wordpress.org/plugins/mousewheel-smooth-scroll/

    This step will fix this issue.

    Best Regards!


  • RODOLPHEDUPIN replied

    Hello,
    I just did the installation and it doesn't change anything.
    as you can see on this page : https://huc-climatisation-11.com/la-pompe-a-chaleur-air-eau/
    on the other hand no problem on the home page :https://huc-climatisation-11.com/
  • RODOLPHEDUPIN replied
    Here is an access which will be deactivated within 2 hours
    user : mwtemplates
    password : B0clzMLpRtm@g(@wW5qC3^a6
  •  1,693
    Andrey replied

    Hello, Dear Customer!

    Thank you for your access.

    We suppose that the issue in ProfilePress plugin.

    Please specify, do you need this plugin?

    Best Regards!


  •  1,693
    Andrey replied

    Hello, Dear Customer!

    Your code was written incorrectly in the customizer, which caused this kind of error on the slider.

    We fixed your issue. Please, сheck the result.

    Best Regards!

  • RODOLPHEDUPIN replied

    Hello,

    yes everything is ok.

    do i have to keep this plugin : https://wordpress.org/plugins/mousewheel-smooth-scroll/ ?

  •  1,693
    Andrey replied

    Hello, Dear Customer!

    If you do not need this, you can delete it.

    Best Regards!

  • RODOLPHEDUPIN replied

    Hello,
    in the slider, there is a slider layer.
    in the slider layer how to add colors for the text?
  • RODOLPHEDUPIN replied

    Hello,
    in the slider, there is a slider layer.
    in the slider layer how to modify the layer tag?
  •  1,693
    Andrey replied

    Hello, Dear Customer!

    If you want to modify the layer tag and colors, please click WP Dashboard => Appearance => Sliders => Mainpage Slider=> click on the slider layer:

    http://prntscr.com/13pljtg

    http://prntscr.com/13plo60

    Best Regards!