Okay
  Public Ticket #2765880
Theme installation problems
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Comments

  • Akyol started the conversation

    Hi,

    I'm having trouble installing. The installation took place on April 29th, 2021. Since then I have been trying to install / activate the zip file. Unfortunately, it took three days and time, and yet I was unsuccessful. The content that should actually appear does not appear.

    I even watched the documentation videos and copied them several times.

    I am a digitization specialist and unfortunately I had no problems with other theme installations before.

    I definitely need help with this and, if necessary, direct help with the activation and please as soon as possible.

    I ask for your knowledge and help.

    With best regards

  •  1,693
    Andrey replied

    Hello, Dear Akyol!

    Thank you for choosing our theme.

    We checked your website. 

    http://prntscr.com/12e6jgj

    It seems that you already installed the demo content on your website.

    You must first put the main theme and then сhild theme. Because the demo content is placed on the main theme. 

    If you will have some issues with a theme - we will always glad to help you. 

    Best Regards!

  • Akyol replied

    It worked after many attempts. So this has been done.

    Best regards