How is possible to sell a theme and have the same issue with all the buyers.
All is good after installation until you install the demo. After the demo installation the access to the site is impossible.
Why all of us should ask you why you have this error and after that should to provide you the access to the platform to manage the error meanwhile you can fix this error already or put in the installation file the steps that you made when you ask us for the access to the platform!
Lot's of customers install them theme with demo without any issues.
Very often the web servers are not configured properly or have different specific security settings, which prevent successful demo-content installation.
We can resolve and fix your issues, for these purposes please provide us with the following information:
1. Link/login/password for your cPanel or similar hosting control panel. 2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it's necessary to perform some changes or upload updated scripts in the theme's/WordPress configuration files, so we request these details to solve your issue.
I need to telling me what should I do step by step not to ask me the access to the platform. This is unusual thing. I'm not at the first platform that I setting up.
So please, start to give me information important because after I install the demo the wordpress platform is entering in a loop and is impossible to access the dashboard
This issue may occurs because of the outdated PHP version. We recommend you to use PHP 7.2 or PHP 7.3 versions. Please switch your current PHP version via hosting provider to any of these versions.
Hello,
How is possible to sell a theme and have the same issue with all the buyers.
All is good after installation until you install the demo. After the demo installation the access to the site is impossible.
Why all of us should ask you why you have this error and after that should to provide you the access to the platform to manage the error meanwhile you can fix this error already or put in the installation file the steps that you made when you ask us for the access to the platform!
Hello, Dear Pavel Petrisor!
Lot's of customers install them theme with demo without any issues.
Very often the web servers are not configured properly or have different specific security settings, which prevent successful demo-content installation.
We can resolve and fix your issues, for these purposes please provide us with the following information:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
Often, to fix the problems, it's necessary to perform some changes or upload updated scripts in the theme's/WordPress configuration files, so we request these details to solve your issue.
Best Regards!
I need to telling me what should I do step by step not to ask me the access to the platform. This is unusual thing. I'm not at the first platform that I setting up.
So please, start to give me information important because after I install the demo the wordpress platform is entering in a loop and is impossible to access the dashboard
I had perform many reinstallation but is giving me the same issue. Where is the problem with the demo?
Hello, Dear Pavel Petrisor!
What PHP version does your server run?
This issue may occurs because of the outdated PHP version. We recommend you to use PHP 7.2 or PHP 7.3 versions. Please switch your current PHP version via hosting provider to any of these versions.
Also let us know about the result.
Best Regards!
Is not about the PHP version
Is about the installation cascade as you put in your video.
Sincerely you have to work at the description for the installation part
Regards
And also I saw that your theme is not compatible with woo commerce plugin
Hello, Dear Pavel Petrisor!
By default, the theme doesn't include WooCommerce support because of the ethical nuances at the Themeforest market.
We didn't declare this feature in the product's description.