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  Public Ticket #1608726
demo fails to install
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Comments

  • Sandra March started the conversation

    When I install the demo it gets to Image Size restore and fails with Execution Failed Check Error log.  I cannot seem to find the error log to get more info.  thanks for any help.  Sandy

  •  1,692
    Andrey replied

    Hello, Dear Customer!

    In order us to resolve and fix this issue, please provide us with the following info:

    1. Link/login/password for your cPanel or similar hosting control panel.
    2. Link/login/password for your WP Dashboard.

    We strongly need exact information about this both points, only in this case we will be able to help you.

    Best Regards!

  • Sandra March replied

    WP Login

    http://www.regenoptions.com/wp-admin
    U/N: regenoptions_admin
    P/W: jan95@SLS


    CPanel 

    http://www.regenoptions.com/cpanel
    U/N: z1a826kvbr5c
    P/W: Regen@061318



  •  1,692
    Andrey replied

    Hello, Dear Sandra March!

    We have successfully installed theme and demo content for you.

    Here are the new credentials:

    Login: chiropractor

    Password: chiropractor

    Please download theme's documentation here: https://drive.google.com/open?id=0B5NKlmlSvX2yVGVMNHRjdG1uYTA 

    Unzip archive and open Documentation_theme folder then click docs.html Pay your attention on the following topics: Customizer OptionsWidgetshow to Use unyson Page Builder etc.

    Best Regards!


  • Sandra March replied

    Thank you! It works perfectly.  Also I cannot seem to locate where the Other Offices section is at.  Can you tell me if its a Widget or a Section I just can't seem to find it.  

    Thanks!

  • Sandra March replied

    Found the Other Offices area in Customize.  So a followup question, can I add more than 2 Other Offices.  I have several and this might work for displaying them all.  

    Thanks for any info.  


  •  1,692
    Andrey replied

    Hello, Dear Sandra March!

    We have added 3-d office for you, please check your website: http://nimb.ws/0yAp6j

    Best Regards!


  • Sandra March replied

    Thank you.  However I will need a few more is there a way I can add them myself so I don't have to keep asking you? 

    Also after this update my rev slider is missing.  Can you please restore that?  Not sure why its gone but hoping its something that happened when you added the 3d office for me. 

    Thanks! 

    Sandy 

  •  1,692
    Andrey replied

    Hello, Dear Sandra March!

    We fix this issue for you. You may check the result: http://nimb.ws/nLsx3b

    To fix this problem, you need just click WP Dashboard => Appearance => Widgets => find the line Widgets after Header and to add the Slider Revolution from Available Widgets.

     http://nimb.ws/jsSVUl

    Best Regards!