Good afternoon, I'm developing a site with your theme, but when trying to edit the images they do not load in the editor. I need to crop the images I add to the site. I deactivated all the plugins and the error remains. I activated another theme and then I can edit the photos normally, so it is clear that the error is in the theme. Can you help me with this problem? I ask for your return as soon as possible. Thank you for your attention.
I did some more testing and I noticed that it is the unyson plugin that is causing the error. But this is the plugin that assembles the whole theme. Can you verify why this incompatibility?
Good afternoon,
I'm developing a site with your theme, but when trying to edit the images they do not load in the editor. I need to crop the images I add to the site.
I deactivated all the plugins and the error remains.
I activated another theme and then I can edit the photos normally, so it is clear that the error is in the theme.
Can you help me with this problem?
I ask for your return as soon as possible.
Thank you for your attention.
I did some more testing and I noticed that it is the unyson plugin that is causing the error. But this is the plugin that assembles the whole theme.
Can you verify why this incompatibility?
Hello, Dear Jessica Xavier!
Please provide us with the following info:
1. Link/login/password for your cPanel or similar hosting control panel.
2. Link/login/password for your WP Dashboard.
We strongly need exact information about this both points, only in this case we will be able to help you.
Best Regards!
Hello, Dear Jessica Xavier!
For some reason your host doesn't allow us to login WP Dashboard, every time we receive this error: http://nimb.ws/Nwuzbr
But we suppose, that the issue with the "images crop option" is caused by some 3-d party plugin, which is not included in our theme by default.
We have checked "crop option" in the clean installation of our theme and determined that it works fine: http://nimb.ws/op06IR
Please deactivate 3-d party plugins one by one and check if the issue is fixed.
Also let us know about result. Best Regards!