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  Public Ticket #1397830
Error message when submitting contact forms
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  • Leon started the conversation

    I have managed to configure mail SMPT mailer plugin and received a test email but when I submit the contact form on the site I get the following error message:

    "Invalid destination email (please contact the system administrator)"

    Happy to provide logins to the site for you to look into this.

    I'm certain this is not an issue with the hosting as I host many wordpress sites and none have issues with sending emails at the moment.

  •   Leon replied privately
  •  1,699
    Andrey replied

    Hello, Dear Leon!

    Thank you for exact details for your host. We have recently checked all your mail form settings - they are correct, also we have tested mail sending from your contact form, as for us everything work fine: 

    http://nimb.ws/5pAn7j

    http://nimb.ws/a8H5Yw

    We have tested mail sending from contact us page. With what mail form do you have issues?

  • Leon replied

    thank you for checking. 

    I’ve just checked the contact us form and as you mentioned that is working.

    The contact form on the home page doesn’t appear to be working  so please could I ask you to check this?


  •  1,699
    Andrey replied

    Hello, Dear Leon!

    We have re-saved settings for front page Contact Form.

    Can you please check - do you receive emails via it?

  • Leon replied

    hello

    No I don’t receive them and can’t send them either as I still get that error. Perhaps I need to recreate the contact form? 

    Can you copy the contact form on the contact us page and paste it onto the home page?

  • Leon replied

    Looks like its sorted now!

    Thanks so much for you help on this

  •  1,699
    Andrey replied

    We are glad to help you!

    Sincerely, MWTemplates Team.