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  Public Ticket #1068417
Child Theme Installation
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Comments

  •  2
    Mario started the conversation
    February 20, 2017 at 7:36am

    Hello,

    I installed the parent theme, then demo content, and everything works fine. I have now installed the child theme, and tried to load the site, but it just stays stuck at the loading screen:

    https://cl.ly/0x2X1o0Z3U2J

    1. first part of video, child theme won't ever load
    2. 2nd part where I exit out and go to preview the active parent theme, loads right away.
    3. Even after activating child theme, site will not load:
    4. http://loukabove-servers.com/rickards

    How to fix this?

    Thanks,

    Mario

  •  1,692
    Andrey replied
    February 20, 2017 at 12:14pm

    Hello, Dear Mario!

    Thank you for your question! Please provide us with the access for your WP Dashboard and we will fix this issue for you. We are waiting for your response. Best Regards!

  •   Mario replied privately
  •  1,692
    Andrey replied
    February 21, 2017 at 2:30pm

    Hello, Dear Mario!

    We have fixed you theme , now it loads correctly via preview in Customizer and also at front-end, please check your website:

    http://nimb.ws/xNf2RJ

    Best Regards!