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  Public Ticket #1064487
theme isntallation
Closed

Comments

  •  2
    Angelo started the conversation

    Hello, 

    I have just purchased the Solar theme for a new Wordpress website.

    I tried to install the theme within Wordpress admin area and it was unsuccessful. I do not have access to the cpanel so I can only upload the theme through Wordpress admin area (Appeareance>theme>add new theme)

    Can you advise me what to do to install the theme?

    Looking forward to hearing from you soon.

    Regards,

    Angelo

  •  1,694
    Andrey replied

    Hello, Dear Angelo!

    Thank you for your question.

    This issue usually occurs due to the upload limitations in php.ini or .htaccess settings on your server.

    Please contact your hosting provider and ask them to set up the following settings for you:

    php_value post_max_size 32M
    php_value upload_max_filesize 32M 
    php_value max_execution_time 600
    php_value max_input_time 600

    If you are running local server, please insert these rules in your .htacces file which locates in the root directory of your WordPress installation.

    Do you have FTP access to your server as alternative to cPanel?