Okay
  Public Ticket #1031622
Main Slider
Closed

Comments

  •  2
    Stefan Morrison started the conversation

    Hi, 

    Wonder if you can support with several issues and edits required to the above website using your Mr Handyman theme. I have tried to follow the instructions in the documentation however can you clarify how to:

    1. Change the main slider image and text (as screen grab attached) - I'll be adding two.

    2. On upload of media I occasionally experience an error (as screen grab attached), can you explain issue?

    3. How to increase the size of the main logo (top left).

    4. How to add a cut out image in the background in the 'Why Us' section (screen grab attached of existing, and ideal as your example).

    5. How to reduce the size of the footer logo. I've tried manually resizing the image in Photoshop but all sizes display this scale (again as screen grab attached).

    Thanks,

    Stefan 


  •  2
    Stefan Morrison replied

    Following on from the supply queries below, I've now solved number 1 (completed through blog posts). However is it possible to add a white scroll down icon/graphic on the bottom left as the .psd and visuals for the theme on Themeforest etc? 

    Thanks for the help in advance.

  •  2
    Stefan Morrison replied

    Hello.  Further to my update below, I've now resolved some issues. However the following points still need assistance:

    3. How to increase the size of the main logo (top left).

    4. How to add a cut out image in the background in the 'Why Us' section (screen grab attached of existing, and ideal as your example).

    5. How to reduce the size of the footer logo. I've tried manually resizing the image in Photoshop but all sizes display this scale (again as screen grab attached).

  •  1,627
    Andrey replied

    Hello, Dear Stefan!

    We have examined all your requests - it is possible to perform all of them, but could you please provide us with your WP Dashboard login and password? We will perform all necessary changes manually and also provide you with additional instructions. Also this concerns to your request about slider. We are waiting for your response.

  •  2
    Stefan Morrison replied

    Thanks Andrey, will await answers for you when possible. However I have some more queries I need support with in relation to the theme:

    1. Is it possible to retain carousel slider function in main banner widget, but remove the click through function? So these become more poster statements and not links to pages (as screen grab attached).

    2. On the contact details box and the top of the page, I need the email link to open up an email - not take me to a 404 page (as screen grab attached).

    3. As above, same required for email address in footer, treatment to be the same but link to be: mailto:[email protected] 

    Can you advise how to solve the above.

  •  1,627
    Andrey replied

    Hello, Stefan!

    We are highly grateful to you for your patience. 

    Could you please provide us with login and password for your wp-dashboard in order to proceed you requests?

  •  2
    Stefan Morrison replied

    Okay thanks Andrey, I'll reply with that privately in next message. There may be a few more requests as we look to complete the site but if we can close out these for now. 


  •   Stefan Morrison replied privately
  •  2
    Stefan Morrison replied

    Hello, 

    Is there an update/timescale to these issues as requests and correspondence with Andrey below?

    As these are over a few messages I thought it best to summarise below:

    1. Any way we can increase the size of the header logo - roughly by 30% (as shown in image attached)I
    2. Turn off the click through on the slider images - so these become posters and not links
    3. If at all possible, to remove menu
    4. How to create tables similar to the Photoshop file and image attached
    5. How to add second quote mark and navigational arrows (forward/back) to testimonial slider as Photoshop file and image attached.
    6. How to add an image (Gas mark register) in the footer as image attached.

    If you can advise instructions so I can complete the site. Any questions let me know.

    Thanks in advance.

  •  1,627
    Andrey replied

    Hello, Dear Stefan!

    The work on your website is in progress. We are performing all your requests one by one. Some changes on your website you may already view (please open your website in browser using CTRL + R or CTRL + F5). After all work will be finished - we will provide you with report in details.

    Thank you for giving us time.

    Update:

    For this moment the following request are completed:

    1. Header logo increased +

    2. Footer logo decreased +

    3. Click through on the slider images option is turned off +

    4. Top Menu under slider is removed +

    5.  Clicking [email protected]  now opens email client +

    All other request in progress. Soon we will fix everything.

  •  2
    Stefan Morrison replied

    Thanks Andrey, appreciate the update - I'll hang off until you advise they are complete.

  •  1,627
    Andrey replied

    6. We have tested files uploading in your Media Library. Possible you have received 500 HTTP ERROR accidentally (sometimes it occurs on hosting servers).  The file test-archive.zip (10 Mb) was uploaded without any issues.

    7. We have added tables similar to the photoshop example. In fact this is the Widget Area (Page Plumber: Recent Posts Carousel). To add this widget please go to your WPDashboard => Pages => All Pages => Select necessary page (in our case Heating Specialists): http://nimb.ws/tdsbvO  Than we add section and widget area + divider: http://nimb.ws/vgzuxZ

    For this widget area we have selected from list necessary widget: http://nimb.ws/AGcnw5 

    This widgets uses content from your blog posts. Just use for this area your actual posts with appropriate text and featured images: http://nimb.ws/ZIl6eN


  •  2
    Stefan Morrison replied

    Hi Andrey,

    Thanks for the reply and action on the ticket requests these are great. There are a couple outstanding (which I now you said were in progress), with a few spread over this ticket and another. So again in attempt to make it easier I've collated these below:

    1. The 'scroll down' graphic on the three main sliders has now disappeared - it was there until a day ago. I've attached a screen grab of this and one from the psd visual file.
    2. Thanks for removing the menu - can we also remove the login icon on the far right of the menu bar (screen grab attached).
    3. Is it possible to remove the dates from the blog table? Client just wants this to be a service table. Either that or replace with red text 'find out more'.
    4. Testimonial section is still missing second quote mark on right, and left/right navigation for slider (not the 1234 links) 
    5. The email in the footer still links to 404 page - this is just to be a mailto:[email protected] link

    Appreciate all the support on your theme, and that some of this may be in progress. Please advise if you need any clarification or this to be on another ticket etc.

    Thanks in advance.

  •  1,627
    Andrey replied

    Hello, Dear Stefan!

    Thank for providing us with exact information about what is necessary to fix.

    1. Regarding 'scroll down' - as for us it is persists on three main slider, could you please check this once more?http://nimb.ws/sGIMkb  

    2. Login icon is removed.

    3. Dates from blog table is removed.

    4. Request about testimonials - in progress. (very soon we will fix it)

    5. Email in footer now opens window with email client.

    Dear Stefan! Every day we do our best for our customers. We hope that our assistance to your is helpful and we sincerely ask you to support us giving a positive rating for our theme. To do this, please login at themeforest.net, click "downloads", choose and rate our  Handyman WordPress Theme. Thank you for understanding! You may always strongly rely on our help. Best Regards!


  •  2
    Stefan Morrison replied

    Hi Andrey,

    Thank you for the update and progress, I appreciate the service and will be sure to leave positive feedback at the end of the project. I know you say the changes are still in progress so I'll hold off further.

    Unfortunately the 'scroll down' down graphic (referred to in number 1) is still not visible on Safari (I've reset my cache) - but it is visible on Chrome?!

    Additionally the login graphic is still there in the menu bar, both issues demonstrated on the attached screen grab.

    Thanks again.

  •  1,627
    Andrey replied

    Hello, Dear Stefan. You issues will be finished completely Monday. We will inform you. Best Regards! 

  •  2
    Stefan Morrison replied

    Hello Andrey,

    Thanks for the reply and update, this service is excellent and I'll be sure to leave that feedback after the project. Looking forward to the changes being completed. There is however one more series of changes I wonder if you can assist with:

    One the main slider (x3) carousel, the title text on each image still hyperlinks to their associated pages, is it possible to turn this link off? The client has no additional information for their separate pages but wants the 3 main image carousel to remain. Is that possible?

    Lete me know if you need more information or questions in order to progress.

    Thanks again Andrey! :)

    Cheers,

    Stefan

  •  2
    Stefan Morrison replied

    Hello Andrey,

    Final message! Thank you to you and your team for resolving the testimonial carousel query as my posts below (adding the second quote mark and left/right sliders) - this is great. Unfortunately there is a slight glitch. I can see the bottom repeat of the quote marks as lines, shown in the attached screen grab. (This displays on both Safari and Chrome).

    Is it possible to solve this glitch and remove these lines? If you can let me know and I'll then complete this project and leave the positive feedback due for your assistance.

    Thanks in advance.

  •  1,627
    Andrey replied

    Hello, Dear Stefan!

    We are strongly apologize for our delays in support and replies, but as you see - we do not forget about you and we proceeding your request as soon as it possible.  Sure, we will remove these lines like on the screenshot.

    Also could you please specify the dimension of mobile device from which you don't see scroll button at the slider?